Ezo Lunch (ezolunch.ge)
Effective Date: September 20, 2025
Ezo Lunch (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in accordance with the General Data Protection Regulation (GDPR).
1. Information We Collect
When you use our website ezolunch.ge and our services, we may collect the following personal information:
- Identity Information: Name, email address, phone number.
- Account Information: Login credentials if you register an account.
- Order and Delivery Information: Delivery address, selected meals, and payment details (processed securely via our payment provider).
We do not collect any information beyond what is necessary to provide our services.
2. How We Use Your Information
Your personal data is used strictly for the following purposes:
- To process and deliver your lunch orders accurately and on time.
- To communicate with you regarding your orders, including confirmations or updates.
- To improve our services and customer experience.
We do not use your personal information for marketing, profiling, or any other purposes without your explicit consent.
3. Legal Basis for Processing
We process your personal data based on the following GDPR legal grounds:
- Contractual necessity: To fulfill your lunch orders.
- Consent: If you opt in for additional communications or marketing.
4. Data Sharing and Transfers
We may share your information only with third parties strictly necessary for the provision of our services, such as:
- Payment service providers (to process payments).
- Delivery partners (to ensure accurate delivery).
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined above, including:
- Order and delivery information: retained for up to 6 months for order verification or dispute resolution.
- Account information: retained until you request deletion or close your account.
6. Your Rights
Under GDPR, you have the following rights:
- Access: You can request a copy of your personal data.
- Correction: You can request corrections to your personal data.
- Deletion: You can request that your personal data be deleted.
- Restriction: You can request to limit the processing of your data.
- Data Portability: You can request a copy of your data in a structured, commonly used format.
- Withdrawal of Consent: You can withdraw consent at any time for marketing purposes.
To exercise any of these rights, contact us at [info@ezolunch.ge].
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
8. Cookies and Tracking
Our website may use essential cookies necessary for account management and order processing. We do not use cookies for marketing or tracking purposes without your consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Information
For questions, complaints, or requests regarding this Privacy Policy, contact:
Ezo Lunch
Email: info@ezolunch.ge
Address: Tbilisi, Georgia